Office Timesheets Trial Version Support

In conjunction with the 30 day free trial of Office Timesheets, Lookout Software, LLC. provides free technical support to all parties during their free trial period. The three methods of receiving free technical support during your free trial of Office Timesheets include:

• Unlimited 24 hour a day, 365 days a year, access to Lookout Software's online support knowledge base. The online knowledge base includes FAQs on the usability of Office Timesheets as well as common technical scenarios that may be encountered while using Office Timesheets.

• Online interactive trouble-ticket system. Submissions are accepted 24 hours a day, 365 days a year. Trouble-tickets submitted are reviewed during normal business hours (Mon - Fri, 9am - 5pm CST) and responses are generally received within 2 hours or less (if received during normal business hours).

• Phone support - Phone support is available during normal business hours (Mon - Fri, 9am - 5pm CST). Escalation of a particular trouble-ticket to phone support is solely at the technical support department's discretion. In order to have a technical issue addressed over the phone, one must have already submitted an online support ticket. If escalated to phone support, a technical support representative will contact you or your trouble-ticket will be updated with the technical support phone number.

Office Timesheets Maintenance & Upgrade Protection Plan

With each purchase of the self-installed version of Office Timesheets, the customer is given the opportunity to purchase an Annual Maintenance & Upgrade Protection Plan for their Office Timesheets installation. For Office Timesheets On Demand users, the Maintenance & Upgrade Protection Plan is included in each monthly billing cycle. The Office Timesheets Annual Maintenance & Upgrade Protection Plan is a two-fold service plan including technical support for the Office Timesheets software product as well free Office Timesheets upgrades for the plan duration.

While covered under the Annual Maintenance & Upgrade Protection Plan, customers can receive technical assistance with their Office Timesheets installation via the following methods:

• Unlimited 24 hour a day, 365 days a year, access to Lookout Software's online support knowledge base. The online knowledge base includes FAQs on the usability of Office Timesheets as well as common technical scenarios that may be encountered while using Office Timesheets.

• Online interactive trouble-ticket system. Submissions are accepted 24 hours a day, 365 days a year. Trouble-tickets submitted are reviewed during normal business hours (Mon - Fri, 9am - 5pm CST) and responses are generally received within 2 hours or less (if received during normal business hours).

• Phone support - Phone support is available during normal business hours (Mon - Fri, 9am - 5pm CST). Escalation of a particular trouble-ticket to phone support is solely at the technical support department's discretion. In order to have a technical issue addressed over the phone, one must have already submitted an online support ticket.

**Note that Maintenance & Upgrade Protection may not be purchased for a segment of an installation. If purchased, all licenses within the installation must be covered**

Free Office Timesheets Upgrades

In addition to the 12 months of technical support assistance outlined above, the purchase of the Annual Maintenance & Upgrade Protection Plan also includes, free of charge, all Office Timesheets updates and upgrades released during a customer's 12 month plan period. Customers who self-install Office Timesheets and elect to not purchase an Annual Maintenance & Upgrade Protection plan with the purchase of their original Office Timesheets licenses may opt to purchase the Office Timesheets upgrades at a later date at $49.95 per license.